Medical Marvels It is scary out there in the world of surgery.  Scary for those on the table, if only routine for the experts wielding the scalpels. Recently, two close acquaintances underwent major procedures only to be sent home the same day. Each was as groggy as a mortally wounded soldier but managed the stairs […]

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Service in a Service-based Economy The service industry now makes up 70% of the US economy.  Why, then, are some of the services so poor when some are so good? In the latter category I would include the likes of Chewy.com and Amazon. In the abysmal class, a recent Saturday morning experience illustrates a problem […]

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